Hi there,
Firstly, we apologize for any inconvenience caused by sending you the wrong product.
Upon becoming aware of this matter, we have been actively working to rectify the mistake promptly. As explained to you before, we need your assistance in returning the incorrect product to us. During our communication, we mentioned that upon receiving the returned product, we would reimburse the shipping cost. However, you expressed mistrust regarding the reimbursement of the shipping cost. We fully understand your concerns in this matter. Consequently, we proceeded to apply for a DHL label service. However, you still declined to send the product back.
Subsequently, in the resolution process with PayPal, they indicated that the product should be returned, which required you to cover the shipping costs.
We have not yet received an updated tracking number from you. We have sent an email inquiring about the tracking number, and we need your assistance in responding to it. Please be advised that failure to provide this information may result in the item being lost in delivery.
We sincerely apologize for any inconvenience and the unsatisfactory shopping experience you may have had. We are actively working to improve our services.